The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: © 2010 All Rights Reserved TriSateMattress.com
TriStateMattress.com takes your right to privacy seriously and we want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Conditions of Use.
Collection of Data
Our registration process requires only a valid e-mail address, first and last name and a unique user ID and password. Providing us with other information is at your option. Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.
Use of Data
TriStateMattress.com may use Data to customize and improve your user experience on this site. We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Policy, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; (vi) or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.
Cookies
Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement.
Editing or Deleting Your Account Information
We provide you with the ability to edit the information in your user account information that you provided to us in registration by using your personal page configuration area. You may request deletion of your user account by contacting our webmaster. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted.
THANK YOU FOR MAKING YOUR PURCHASE AT
TriStateMattress.com
THIS DOCUMENT CONTAINS IMPORTANT INFORMATION CONCERNING YOUR PURCHASE
PLEASE READ IT CAREFULLY
Delivery, Set-up & Removal Procedures and Fees:
Delivery within our normal delivery area & set up include:
Delivery of merchandise to desired room.
Please note - our normal delivery area includes destinations within 50 miles of Hoboken, NJ. Deliveries outside our normal delivery area may incur additional charges.
Set-up of mattress & box spring/foundation on existing frame.
Set-up of mattress & box spring/foundation on frame purchased from TriStateMattress.com.
Set up does not include attachment of an existing headboard or footboard to a new frame.
Delivery charge :……………………………………….……………………..……. $79.00
Re-delivery charge: If no one is available to accept delivery.……....$79.00
Transportation/Handling Fee:The Manufacturers’ Warranty covers the merchandise only, and does not include transportation, handling and removal costs. The fee for each warranty exchange to cover the cost of transportation, handling and removal......................$79.00
One-time Satisfaction Guarantee:There is a handling fee associated with all comfort exchanges under the Satisfaction Guarantee, which does not includes transportation and disposal costs. The fees are as follows: Twin $159.00 per set, Full $179.00 per set, Queen $199.00 per set, King $229.00 per set plus a redelivery fee of $ 79.00.
To qualify for a satisfaction guarantee you must sleep on your new premium mattress set for a minimum of fourteen (14) days. This will give you and the mattress a chance to adjust to each other. If after fourteen (14) days, you are still not comfortable with your mattress, please call the showroom of purchase. If you purchased online, please call 1 888 688 1245 begin_of_the_skype_highlighting 1 888 688 1245 end_of_the_skype_highlighting. We will offer you a store credit for the original set purchased, less a handling fee depending on size. The handling fee does not include transportation and disposal costs. The fees are as listed above. You have up to thirty (30) days after delivery to request a satisfaction guarantee. The store credit may be used to select any other mattress set of equal or greater value. You are entitled to TriStateMattress.com’s everyday low price or any current advertised price. TriStateMattress.com employees are not permitted to discount the price below our everyday low price or any current advertised price. You must pay the difference between the credit issued and the price of your new selection. If you select a mattress set of lesser value than your original purchase, there will be no refund for the difference, and you cannot use the difference to purchase other merchandise. Merchandise being exchanged must be free of stains, abuse and/or damage. There is no satisfaction guarantee on your new selection.
Removal includes:Removal of old mattress & box spring/foundation (equal to size purchased) from the delivery address. Please note that for health and safety reasons: No bedding will be picked up which is in unsanitary condition or if metal or wood is protruding out of mattress or box spring/foundation. Unsanitary bedding and protruding objects may cause injury to delivery personnel, and/or pose damage to or contamination of new merchandise.
Removal does not include: Removal of metal frames, exposed steel box spring/foundations, or old headboards/footboards, platform beds and flotation/waterbeds.
Customer Responsibility: You will receive a call the evening prior to your delivery to advise you of your 5-hour time window. If you have not received a call by 6:00 p.m., the evening before your promised delivery, you must contact the store you made your purchase from to confirm delivery. Please note that our trucks are on the road between 7 AM and 9 PM so your delivery could be anywhere within that time frame. Keep in mind that the delivery time is only an approximation, as weather and traffic conditions, and length of time spent at previous stops can affect your delivery time window. A responsible adult 18 years or older must be present during delivery. The customer must disassemble their existing bed(s) and the area where the merchandise is to be installed must be clear prior to the delivery. Should the customer’s obligation not be fulfilled, only delivery and removal will be performed, no set-up will be done. Please make sure you fully inspect your purchase prior to signing the delivery receipt form. Your signature denotes full acceptance of the merchandise, it’s conformance to your order, and that the product is free from exterior defect or damage.
Additional Services: For $25.00 the delivery service will disassemble your existing mattress ,box spring and frame and move it to a different room in your home.
For an additional $25.00 the delivery service will reassemble the bed they have moved within your home. The delivery service will not move furniture in your home i.e.; dressers, couches, tables chairs, etc… This service is for moving your existing bedding within your home to make room for your new bedding.
Split Box Springs/Foundations: In some instances a regular one-piece box spring/foundation may not fit in the home. This may require a split box spring/foundation order. This will increase the cost of your purchase by $150.00. If you need split box springs/foundations, please call the store you purchased your mattress set from to make arrangements for delivery and payment. The additional $150.00 includes the transportation and set up in your home. Think about whether you need this before delivery.
Bed too high: If you accept delivery of your new mattress set and you realize that it’s too high, we will exchange the box spring /foundation for a low profile box spring/foundation or a low profile frame. This will lower the set by 3 to 5 inches depending on the model. There will be a $119.00 fee for this service. The $119.00 includes transportation, handling and set-up in your home. Think about whether you need this before delivery.
TriStateMattress.com’s Delivery Service
Delivery service is routed from our central warehouse facility. Basically it’s an all day appointment! Trucks are routed, loaded and planned by zip code to make for a more efficient delivery experience for everyone. Please note: A responsible adult 18 years or
older must be present during delivery.
Our Sales Professionals CAN NOT PROMISE any specific time frame
for your delivery to be made.
The evening before your scheduled delivery date, you will receive a call from the store you made your purchase from. They will give you an approximate 4-hour window for your delivery. If you have not received a call by 5:00 p.m., the evening before your promised delivery, you must contact the store you made your purchase from to confirm delivery. If you purchased online, please call 1 888 688 1245 begin_of_the_skype_highlighting 1 888 688 1245 end_of_the_skype_highlighting.
PATIENCE PLEASE…
Your purchase is on its way.
Sometimes delivery trucks are delayed for various reasons:
Heavy Traffic Conditions
Weather Related Issues
Other Customer Delays
SOME HELPFUL SUGGESTIONS:
Choose a day when you have the most free time.
If you have another appointment, please delegate delivery
acceptance to an adult friend or relative.
Please have the area where your new sleep set is going to be set-up
cleared and ready for your delivery. Our Delivery Teams can not remove their shoes, but will act safely with due care to protect your home.
Thank you for making your purchase at TriStateMattress.com
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. {Your Company Name} is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
TriStateMattress.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. TriStateMattress.com makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. TriStateMattress.com SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Sunrise Mattress BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Sunrise Mattress and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW:
In the event of litigation both parties agree that the Law of the State of business registration of TriStateMattress.com shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS:
The Terms and Conditions constitute the entire agreement between you and TriStateMattress.com with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Sunrise Mattress with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by TriStateMattress.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.